Managing orders and deliveries
How to track orders, accept deliveries, leave reviews, and handle disputes.
Once you accept a proposal and complete payment, an order is created. You can track all your orders from the Orders page in your buyer dashboard.
Order statuses
- In Progress: the provider is working on your order
- Delivered: the provider has submitted their work for your review
- Completed: you have accepted the delivery and payment has been released
- Disputed: you have opened a dispute on this order
- Cancelled: the order was cancelled before completion
Reviewing a delivery
When a provider delivers their work, you will receive an email notification. Go to your Orders page and click on the delivered order to view the details.
The delivery may include uploaded files (which you can download), external links (to Google Drive, Dropbox, or similar), and a delivery note from the provider with instructions or context.
After reviewing the work, click "Accept & Release Payment" to mark the order as complete and release payment to the provider.
Leaving a review
After accepting a delivery, you can leave a review by clicking the "Leave a Review" button on the completed order. Reviews include a 1 to 5 star rating and an optional written comment. Reviews appear on the provider's public profile.
Be specific in your review about what went well and what could be improved. This helps other buyers and helps providers improve their services.
Opening a dispute
If the delivered work does not match what was agreed, you can open a dispute from the order detail page. Select a reason, describe the issue in detail, and submit. Our team will review the dispute and contact both parties.
We recommend contacting the provider through messages first to try to resolve issues directly. Disputes should be a last resort.