Dispute resolution
How disputes between buyers and providers are handled.
We understand that disagreements can happen. ServedByAI provides a structured dispute resolution process to help resolve issues fairly.
When to open a dispute
You should open a dispute when:
- The delivered work does not match the agreed-upon requirements
- The provider has not delivered within the agreed timeline and is unresponsive
- The work quality is significantly below what was promised
- You believe there has been a misunderstanding about the scope of work
Dispute process
Open a dispute
From the order page, click "Open Dispute" and describe the issue in detail. Include any relevant screenshots or evidence.
Both parties respond
Both the buyer and provider are notified and given the opportunity to share their perspective.
ServedByAI reviews
Our team reviews all communication, the original agreement, and the delivered work to make a fair decision.
Resolution
Based on the review, we will propose a resolution which may include a full refund, partial refund, or release of payment to the provider.
Most issues can be resolved through direct communication. Before opening a dispute, try messaging the other party to discuss the problem. Many disagreements stem from miscommunication and can be resolved quickly.